RLTHEEBRAND

FAQ & Policies

Frequently Asked Questions

FAQ

Do you offer refunds?

Due to the custom nature of our products, all sales are final.

Do I have to pay a design fee?

Yes. Custom projects require a non-refundable Creative Design Retainer before design work begins.

Can I customize my apparel?

Yes. Many products allow names, numbers, graduation years, nicknames, and other personalization.

How long does production take?

Production timelines vary by product and will be listed on each product page.

Do you offer group discounts?

Yes. Pricing is based on quantity.

Can I reorder later?

Absolutely. We keep your artwork on file for future orders.

Shipping Policy

Shipping

Production begins only after all required information and payment requirements have been received.
  • Production timelines vary by product.
  • Shipping timelines begin after production is complete.
  • RLTHEEBRAND is not responsible for carrier delays once packages leave our facility.
  • Customers will receive tracking information once orders ship.

Local Pickup Policy

Local Pickup

  • Pickup is by appointment only.
  • Valid photo ID is required.
  • Order number is required.
  • Only the purchaser or approved pickup person may collect the order.
  • Orders must be picked up within the pickup window provided.
  • No walk-ins.

Final Sale Policy

All Sales Are Final

Due to the custom, preorder, and made-to-order nature of RLTHEEBRAND products, all sales are final.

  • No refunds.
  • No returns.
  • No exchanges.
  • No cancellations once an order is placed.
  • No size swaps after order submission.

Preorder Acknowledgement

Before You Order

Customers purchasing preorder, custom, or made-to-order items acknowledge the following:

  • This item is a preorder and is not ready to ship immediately.
  • Production begins after the preorder window closes and/or once payment requirements are met.
  • Estimated production timelines are provided on the product page and may vary by item.
  • All preorder, custom, and made-to-order items are final sale.
  • RLTHEEBRAND does not offer cancellations, refunds, or exchanges once an order is placed.
  • Customers are responsible for reviewing all sizing, spelling, names, numbers, colors, and customization details before submitting an order.
  • By completing checkout, customers agree to RLTHEEBRAND’s preorder policy, refund policy, production timeline, pickup policy, and terms & conditions.